Terms of Service

1. Acceptance and eligibility

• You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service.
• You may use the Service only in compliance with these Terms and all applicable laws.
• If you do not agree to these Terms, do not access or use the Service.

2. Your account

• You must provide accurate information and keep it current. You are responsible for your account credentials and for all activity under your account.
• Notify us promptly of any unauthorized use. We are not liable for loss arising from your failure to safeguard your credentials.
• We may verify your identity where reasonably necessary to operate the Service or comply with law.

3. License to use the Service

Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own internal or commercial purposes. You may not resell, sublicense, reverse engineer, scrape, or build a competing service from the Service, or exceed the limits of your plan or the documented API rate limits.

4. Plans, credits, and billing

• Plans, credits, and usage limits are described at checkout and on our pricing page. Generation consumes credits or plan quota as described there.
• Paid trials. If we offer a paid trial, you pay the trial fee shown at checkout for the trial period, and at the end of the trial your subscription automatically converts to the applicable paid plan (for example Pro) at the then-current price and renews automatically, unless you cancel before the trial ends. The trial length, the trial fee, and the plan and price it converts to are shown to you at checkout before you pay.
• Auto-renewal. Paid subscriptions renew automatically at the end of each billing period (for example monthly or annually) at the then-current price for that plan. You authorize us and our payment processor to charge your payment method for the applicable fees and taxes on each renewal, until you cancel.
• Renewal reminder. Before your paid trial converts, and before an annual or other long-term subscription renews, we send a reminder to your account email with the date and price of the upcoming charge and how to cancel.
• How to cancel. You can cancel at any time from your account settings, including before a trial converts. Cancellation takes effect at the end of the current trial or billing period; you keep access until then and are not charged for the next period.
• Refunds. We do not offer refunds for partially used billing periods. Subscription refund requests are handled by our support team, and a refunded subscription ends. Free credits and invite rewards are non-refundable. Credits for generations that fail or time out are returned to your account automatically. Nothing in this section limits any refund right you have under applicable law.
• Price and plan changes. We may change prices or plan features prospectively, with notice before the change takes effect; the new price applies from your next renewal, and you can cancel before it renews.

5. Your content and license to us

“Your Content” means the text, images, audio, documents, brand assets, and other materials you upload, submit, or provide to the Service. You retain your rights in Your Content.

You grant us a worldwide, non-exclusive license to host, store, reproduce, process, and transmit Your Content, and to send it to our subprocessors, solely to operate, secure, and improve the Service and to generate your Output. We do not use Your Content to train AI models. You represent and warrant that you own or have all rights and consents needed for Your Content and its use in the Service, and that Your Content does not infringe or violate any third-party right or law.

6. AI Output and ownership

• “Output” means the videos and other content generated for you by the Service. Subject to these Terms and your payment of applicable fees, we assign to you the rights we hold in the Output for your content, so you may use it for personal or commercial purposes.
• Because the Service uses generative AI, Output may not be unique, may resemble output provided to others, and may contain inaccuracies. You are responsible for reviewing Output before you rely on or publish it.

7. Avatars, likeness, and brand assets

Creating avatars or digital humans is subject to the Avatar & Digital Human Terms and the Biometric Data Policy, including consent, prohibited subjects, and biometric processing. Uploading brand assets (logos, fonts, images, and other brand materials) is subject to the Brand Kit Terms. You are responsible for having the rights and consents these activities require.

8. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which prohibits, among other things, infringing, deceptive, harmful, sexual, hateful, and unlawful content, and abuse of the Service. We may remove content and suspend or terminate accounts that violate it.

9. Our intellectual property

The Service, including its software, models, templates, user interface, and the TapVid name and logos, is owned by SigmaZ and its licensors and is protected by intellectual property laws. These Terms grant you no rights in our intellectual property except the limited license in Section 3. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.

10. Third-party services

The Service integrates third-party providers (for example our model host, payment processor, and analytics providers). Their services are governed by their own terms, and we are not responsible for third-party services. See our Subprocessors list.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Service and Output are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that Output will meet your requirements.

12. Limitation of liability

To the maximum extent permitted by law, SigmaZ and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service or Output. Our total aggregate liability for all claims relating to the Service will not exceed the greater of the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or USD 100. Some jurisdictions do not allow certain limitations, so some may not apply to you.

13. Indemnification

You will indemnify and hold harmless SigmaZ and its affiliates, officers, and employees from any claim, liability, loss, damage, or expense (including reasonable legal fees) arising out of Your Content, your Output, your use of the Service, or your violation of these Terms, the incorporated policies, or any law or third-party right. This includes claims relating to publicity, likeness, privacy, defamation, or intellectual property.

14. Suspension and termination

• You may stop using the Service and close your account at any time.
• We may suspend or terminate your access, and remove content, if you violate these Terms or the incorporated policies, if required by law, or to protect the Service, users, or third parties.
• Sections that by their nature should survive (including content licenses granted to us, ownership, disclaimers, limitation of liability, indemnification, and governing law) survive termination.

15. Changes to the Service and terms

We may modify the Service, these Terms, and the policies they incorporate from time to time. Before a material change to these Terms takes effect, we will notify you by email or through a notice in the Service. Minor changes, such as corrections or formatting, take effect when we post them. Your continued use of the Service after a change takes effect constitutes acceptance. If you do not agree, stop using the Service.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules.

Before bringing a claim, you and we agree to first try to resolve the dispute informally. You can reach us at official@tapvid.ai, and we will contact you at your account email.

Any dispute arising out of or relating to the Service or these Terms that is not resolved informally will be brought exclusively in the state or federal courts located in Delaware, and you and we consent to their jurisdiction. Where mandatory local law or consumer-protection rules give you different rights, those rights are not affected.

17. Export and sanctions

You represent that you are not located in, and will not use the Service on behalf of anyone in, a country or region subject to comprehensive sanctions, and that you are not on any restricted-party list. You will comply with applicable export-control and sanctions laws.

18. Miscellaneous

• These Terms and the incorporated policies are the entire agreement between you and us regarding the Service.
• If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, such as outages, acts of God, war, or acts of third parties.
• Notices. We may give you notices by email to the address on your account or by posting them in the Service, and such notices are deemed received when sent or posted. You may send notices to us at the contact address below.
• Independent parties. You and we are independent contractors; these Terms create no partnership, agency, or employment relationship.
• Confidentiality. If we share non-public information with you (for example beta features or pre-release materials), you will keep it confidential and use it only in connection with the Service.
• Notice to California users. Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: the Service is provided by SigmaZ AI Company, 8 The Green, Suite B, Dover, Kent County, Delaware 19901, United States. If you have a complaint, you may contact us at official@tapvid.ai, or contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

19. Contact

Questions about these Terms can be sent to official@tapvid.ai, or by mail to SigmaZ AI Company, 8 The Green, Suite B, Dover, Kent County, Delaware 19901, United States.